Privacy Policy

This Privacy Policy outlines how Itumeleng Phillips Registered Counselling ("we", "our", or "us") collects, uses, discloses, and protects personal information obtained through our website www.itumelengphillips.co.za, in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By using this website, you consent to the practices described in this Privacy Policy.

 

1. Information We Collect

We may collect and process the following types of personal information:

• Full name

• Contact details (email address, phone number)

• Demographic information (e.g., age, gender)

• Appointment and service history

• Any other information you voluntarily provide via forms, email, or during consultations

We may also collect non-personal information such as browser type, IP address, and device information for website analytics and service improvement.

 

2. How We Collect Information

Information is collected through the following methods:

• When you book a session via our website

• When you contact us via the contact form or email

• Through client intake forms or other digital questionnaires

• Through cookies and similar technologies (for website functionality and analytics)

 

3. Purpose of Collection

We collect and process personal information for the following purposes:

• To provide and manage psychological services

• To communicate with you regarding bookings or queries

• To send invoices or receipts

• To maintain client records in accordance with HPCSA guidelines

• To improve the quality and performance of our website and services

 

4. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may share information in the following circumstances:

• With third-party service providers involved in managing our website or email systems (e.g., WIX, Google Workspace), under strict confidentiality agreements

• Where required by law or regulatory bodies (e.g., HPCSA, court order)

• With your explicit consent for referral or collaborative care purposes

 

5. Storage and Security

Your data is stored securely on encrypted platforms. We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, or misuse.

 

6. Your Rights

In accordance with POPIA, you have the right to:

• Access your personal data

• Correct or update your information

• Withdraw consent (where applicable)

• Lodge a complaint with the Information Regulator (https://www.justice.gov.za/inforeg/)

To exercise these rights, please contact us at admin@itumelengphillips.co.za.

 

7. Minors

We do not knowingly collect personal information from individuals under the age of 18 without the involvement and consent of a parent or guardian.

 

8. Use of Cookies

This website uses cookies to:

• Improve user experience

• Track usage data via third-party analytics (e.g., Google Analytics)

• Maintain security and session management

You may disable cookies via your browser settings.

 

9. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page and become effective immediately upon publication.

 

10. Contact Us

For any questions or concerns about this Privacy Policy, please contact:

Itumeleng Phillips Counselling
Registered Counsellor (HPCSA PRC 0044792)
BHF Practice No. 1246968
Email: admin@itumelengphillips.co.za
Website: www.itumelengphillips.co.za